Our Services

Secured payment

Payment by Credit Card / Visa Mastercard

Our payment system "Webaffering Payment" is guaranteed by Crédit du Nord, which provides encryption and data security.

Shipping

At "AuFromagerdeRungis", we set-up the best shipping terms in order for your cheese to be delivered in the best possible way:

Our packages are hand-made, and we cut every piece of cheese fresh to order and keep them cool. Our packages include:

  • Your selection of cheeses,
  • Ice gel packs to keep your cheeses cool during airfreight.

For shipping we use:

Within the EU:

- By road via the STG Nagel Logistics. 

Outside the EU:

- By airfreight via the SDV company, to the airport closest to your shipping address.

Delivery times

If your cheeses must be delivered at a specific date, allow an additional 24 hours from the date you have chosen, in order to off-set potential customs delays (routine tests) beyond our control.

Europe

72 hours

Europe outside the European Union

72 to 96 hours

North America (except Alaska)

96 hours

Asia - Africa – Dom-Tom

72 to 96 hours

South America - Oceania

72 to 96 hours

Order processing

We process orders from Monday through Friday for delivery between Tuesday and Friday

We are closed on French public holidays.

TODAY

All orders received before 10 a.m. (Paris time) will be processed the same day.

TODAY + 24 h

All orders received after 10 a.m. (Paris time) will be processed the next day.

We will keep you informed on the progress of your order through our website.

Customer service.

In order to answer your questions and meet your expectations, our customer service team is available:

Monday through Friday from 6:30 a.m. to 5 p.m. at 0033 1.46.87.35.62

For information regarding

Payments: contact Julien Dubourg 0033 1 46.87.35.62.

Commercial: contact Marie Pier Correia 0033 1.46.87.35.62